Refund policy

Refund, Replacement & Cancellation Policy

(Applicable only to orders placed on www.lookwithin.in)

At present, LookWithin DOES NOT offer refunds or returns.
So please place an order only when you have made up your mind and are 100% sure.
All eligible cases are resolved through product replacement only, as outlined above.

At LookWithin, every mirror is carefully inspected and securely packed before dispatch. Since mirrors are fragile by nature, we follow a replacement-first policy to ensure fairness and product safety.


Replacement Eligibility

We offer replacements ONLY under the following circumstances:

  • You receive a product different from what was ordered

  • The product has a manufacturing defect

  • The product arrives damaged during transit

To be eligible, the issue must be reported within 48 hours of delivery. Requests raised after this window will not be considered, as the damage may have occurred post-delivery.

Condition for Replacement Approval

To process a replacement smoothly:

  • The product must be retained in its original packaging, including all foam, padding, and protective materials

  • Clear images must be shared showing:

    • The damaged or defective area

    • The complete product

  • Even if the product is broken, original packaging is mandatory for reverse pickup

Requests without original packaging may be declined, as safe transit cannot be ensured.

How to Raise a Replacement Request

Please email us at info@lookwithin.in with:

  • Your order number

  • Clear photographs of the issue

  • A brief description of the concern

Our quality team will review the request and respond within 1 week.

Replacement Process

Once approved:

  • A reverse pickup will be arranged from your address

  • Pickup typically takes 1-2 weeks Transit back to our facility may take 4–6 days

  • After inspection, a replacement of:

    • The same product, or

    • Another product of equal or lower value
      will be dispatched

Important Notes

  • Products must be unused and in original condition

  • All accessories, manuals, tags, invoices, and labels must be included

  • You may be required to provide printed documents during reverse pickup

  • Replacement approval is subject to inspection by our Quality Assurance team

 

Order Cancellation

If you wish to cancel an order:

  • Please write to info@lookwithin.in

  • Cancellation requests must be made within 24 hours of placing the order or before dispatch, whichever occurs first

Once an order has been shipped, cancellation requests cannot be accepted.

 

Need Help?

For any questions related to custom designs, cancellations, replacements, or damaged deliveries, please reach out to us at:
📧 info@lookwithin.in